Senior Technical Officer

Requirements

• 3–5 years of experience in a similar role, covering system administration, security operations and IT delivery management.
• Bachelor’s degree in Computer Science, IT, Computer Engineering or a related field.
• Knowledge of IT infrastructure and operating systems; cloud and security certifications.

Core responsibilities

• Maintain and update network, server and computer systems.
• Manage identity and access management, ensuring security and compliance.
• Lead IT infrastructure projects, coordinating teams and vendors.
• Monitor and maintain cloud environments (SaaS, IaaS, PaaS).
• Implement DevOps tools for automated application deployment.
• Manage backup and disaster recovery solutions.
• Configure and monitor network equipment and technology tools.
• Ensure security through software and hardware controls and best practices.
• Streamline operations with automation and orchestration.
• Handle L2 helpdesk escalations and lead the IT helpdesk.
• Create and maintain IT infrastructure documentation.
• Lead security operations and incident management.
• Propose and evaluate IT solutions for security and efficiency.
• Support seminars and events with AV solutions.
• Develop monitoring dashboards and reports.
• Deliver preventive maintenance and proactive support per SLA.
• Oversee IT equipment tracking and management.